Frequently Asked Questions

Ordering Info
How much do tracks cost?
Individual tracks only cost £2 each (British Pounds Sterling)
How long will my order take to arrive?
Orders usually only take a 1-3 working days to arrive to UK address'. International orders really depend on the destination, but orders going to Europe generally take less than 1 week & orders going to the USA between 1-2 weeks.
How much is delivery?
Delivery to the UK is only £1.50, the rest of the world is £5.
Obviously if you select to download your tracks, there is no delivery charge.
I have accidentally ordered the wrong track, can I edit the disc once the order has been placed?
Sorry, once the order has been placed there is no way we can edit the disc. The discs get made & despatched automatically to increase delivery speed, so please make sure you order correctly.
I don’t like the disc, can I return it for a refund?
Sorry, due to the fact discs are custom made a refund will not be issued on anything other than faulty products. Even with faulty discs they must be reported within two weeks of ordering or a refund can’t be issued. Not being happy with the quality/version of a track is not a valid reason for a refund.
Please make sure you watch the video samples before ordering, that way you can check you're happy with the track prior to placing your order.
How do I search for tracks?
You can search for your favourite songs by Song Title or by Artist, using the search bar on the left hand side of the page.

Try and keep your searches simple, for example if you are searching for "You'll Never Walk Alone - Gerry & The Pacemakers", try searching for Never Walk Alone or Pacemakers, because sometimes spelling and punctuation can differ, so keeping your searches simple will get around this. Also you can browse the tracks alphabetically, by genre, or look at our top sellers & most recently added tracks.
I can't find the track I want?
If you can't find the track you want then we probably don't have it available. You can put a request in using the contact us page, and we will try our best to get the song added.
What is the maximum/minimum amount of tracks I can order?
For each CDG & DVD disc, you have to order a minimum of 5 tracks and a maximum of 20 (or 70 minutes, which ever comes first)

For MP3+G & MP4 downloads there is a minimum order of 3 tracks, there no maximum order guidelines.
Can I order more than one disc at a time to save on postage costs?
Yes, you can order multiple discs on the same order and only pay one postage charge, just use the create new disc buttons in the top left corner of the page. When adding a track, use the drop down menu that appears to select which disc to add it to.
How long are my downloads available for?
If you choose to download your tracks, they will be available instantly after payment. The links will expire after 48 hours, so make sure you get them downloaded to your computer as soon as possible
How do I download the tracks I have just paid for?
To download your tracks simply login to the website and click the my current downloads link. Your tracks will be available for download instantly, but the links will expire after 48 hours, so please get them saved ASAP. Please make sure you keep a note of where you save the files, so they don't get lost on your computer.
I can't get my downloaded files to work/burn to disc, can you send me the tracks I downloaded on CDG/DVD?
Sorry, if you have chosen to download your tracks we can't send you the files on disc. We have to pay royalties every time we sell tracks, so if you want the same files on disc, you will have to pay for them. Please make sure you download the free sample track and check it works how you want it to before ordering.
Vouchers Explained
Treat the karaoke lover in your life to a SingSunfly Gift Voucher

When buying a Gift Voucher it will be automatically sent to your email address, allowing you to either forward on when required or print it out and hand over to the recipient personally. Alternatively you can have the voucher sent directly to any person with an email address.

When redeeming a gift voucher, simply enter your voucher code when prompted and the value of your Gift Voucher will be deducted from the total value of the order.

If the Gift Voucher value exceeds the value of the order, the balance will be added to your SingSunfly store credit

If the value of the order is greater than the Gift Voucher value, you will need to pay for the outstanding balance.
Song Information
Why is there more than one version of some tracks? What's the difference?
We sell tracks from two different manufacturers so that we can offer our customers the best choice, and some tracks have been produced by both companies. Just watch the video demo and pick your favourite

Tracks with the code SF are made by Sunfly Karaoke
Tracks with the code SB are made by SBI Karaoke
Will your discs show on screen lyrics?
Yes, our discs will show on screen lyrics like a normal Karaoke disc.
Our CDG discs have to be played in a CDG player, our DVD discs will work in any DVD Player.
I just want a normal audio CD to play on a normal CD player, is this possible?
Our CDG discs will play in a normal CD player like a normal CD (audio only)
To see the on screen lyrics you will need a CDG Karaoke player
Do the tracks have faded endings?
Yes, most of our tracks have faded endings.
Can I burn my downloaded tracks to disc?
This really depends on how much you know about computers! Burning our downloaded tracks to disc is possible but needs a fair bit of computer knowledge & the correct hardware & software. Because of this we promote our downloads for playback on your computer only, so I'm afraid we can not help with any problems you're having burning the tracks to disc.

If you are planning on burning your downloads to disc, we suggest you download the free sample tracks for testing before placing your order.
How do I play my downloaded MP3+G tracks on my PC?
Any good Karaoke Software will play our MP3+G Downloads, if you don't have any Karaoke Software you use our free Karaoke Player, which can be downloaded from the Karaoke Software page.
Can I select to have a song in a different key?
Sorry, we can only supply tracks in the original key.